Customer Care Policy
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Our Customers and clients are the most important people in our organization. They are not dependent upon us. We are dependent upon them.
Buyers, Borrower, Homeowners and Tenants do not interrupt our work. They are the reason we have work.
You do us a favor when you call. We are not doing you a favor by returning calls. We may be busy, but you take priority.
Our customers are families that bring us their wants. It’s our job to listen, to understand, and to do all we can to fill those wants.
Customers are not just numbers and cold statistics. You are unique human beings with different feelings, emotions, and needs. We have a job when you allow us to fill those needs.
Our customers are deserving of the most courteous treatment we can give them. A customer is not someone to argue or match wits with. They may not always be right, but they are always our customers. We do not have to be right, we are here to serve.
Properly cared for, they will remain our customers for life and bring us new ones.
OUR CUSTOMERS ARE THE MOST IMPORTANT PEOPLE
IN OUR ORGANIZATION!
